Delivery Cancellation and Reschedule
If you cannot pick up a scheduled delivery, we encourage you to find a friend who can pick it up for you. It is very important that your friend takes the correct box. Please make sure to forward our email with pickup instructions to your friend.
You are also welcome to change your delivery location to another location for any delivery. (View our complete list of delivery locations and times for Madison or Platteville, Dubuque, and Galena.) Please notify us at least three days in advance of the affected delivery.
You may also cancel up to three deliveries per year and schedule makeup deliveries in their place. You can receive a makeup delivery in one of these three ways:
(1) A makeup delivery can be an extra box in another scheduled delivery week. E.g., a weekly member, with deliveries scheduled in every week of the season, could cancel a delivery and instead receive two boxes in the following week.
(2) If you are a biweekly member, a makeup delivery can also be a box in a week in which you are not otherwise scheduled to receive a delivery. E.g., if you are scheduled to receive deliveries in weeks 1, 3, 5, etc., you could cancel your week 1 delivery and reschedule it for week 4.
(3) If you are a member for only the summer or autumn delivery season, you may also receive a makeup delivery in the season for which you are not enrolled. E.g., a summer season member could receive a makup delivery in the autumn. View the delivery season dates.